Care and specialist advice
You do not need to diagnose the problem or attempt a repair before enquiring. Share an overall photo, a close-up, your postcode and an approximate size. Our team can discuss the surface and provide a free quote from photos when a visit is unnecessary.
Which photographs are most useful?
Start with a view of the whole floor, worktop, table or entrance. Add a closer view of the affected area, keeping a nearby joint or edge in shot where useful. If the concern is a change in reflection, include a low-angle view as well.
Use ordinary light and avoid filters. Keep documents, people and personal information out of the frame. Describe which part of the photograph needs attention rather than expecting the image to explain everything.
What details should you include?
- Where the surface is installed and its approximate dimensions.
- The material or supplier’s description, if available.
- What changed, when you noticed it and any known cause.
- Products or treatments already tried, including earlier repairs.
- Your postcode, preferred timeframe and relevant access details.
Do not send door codes, key details or other sensitive access information in an initial enquiry. Practical access arrangements can be discussed separately if the project proceeds.
What should you ask about the quotation?
Clarify the proposed treatment, the area included, any separate repair work and the finish being discussed. Ask about protection of nearby fittings, drying or curing requirements and limitations that may remain after the work.
Assessment and price depend on the specific surface. Photographs help start the discussion; they do not establish every condition below or within the stone. The Stone Federation’s cleaning guidance also highlights the need to consider each project individually.
Further reading: Stone Federation: guide to stone cleaning.
Will someone need to see the surface first?
We can quote from photographs when a site visit is unnecessary. An overall view, a close-up and a clear description help us understand the work, although photographs cannot establish every detail of the material, joints or earlier treatments.
Where a closer assessment is needed, we will discuss it with you. The work and price are agreed before we start, so you can decide with a clear understanding of the proposed treatment.
Cost follows the work rather than the floor area alone. What affects the cost of stone restoration in London sets out the factors involved.
How should you send your enquiry?
Send your enquiry and optional photos through our form, or call 07375 051 577 to discuss the surface first. Quotes are free.
Before enquiring, you can explore the service guide, project galleries and client feedback.
This guide explains general considerations. The appropriate treatment and expected result need assessment of the actual surface.
