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Privacy Policy

Marble and Stone Restoration Ltd (referred to as “The Company,” “We,” or “Us” in this Policy and in the Terms and Conditions of Contract) is committed to protecting the privacy and security of all personal data we process. This policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with our Website.

 

1. Information We Collect

 

We only collect personal data necessary to provide our cleaning services (“Service”), manage our business relationship, and improve our services. We collect the following categories of information:

 

1.1. Personal Identification and Contact Data

 

This includes information provided when you request a quote, book a service, or contact us:

  • Name, Address, and Contact Details: Full name, billing address, service address, email address, and telephone number(s).

  • Access Information: Details such as keys and access codes necessary to perform the Service (as detailed in Clause 4 of the T&C).

 

1.2. Financial and Transaction Data

 

Information related to your payments for the Service:

  • Payment Details: Invoice details and payment history. We do not store full credit card details; these are processed securely by third-party payment processors.

 

1.3. Service and Technical Data

 

Information generated during your use of our Website:

  • Website Usage: Data regarding your visits to our Website, including traffic data, location data, browser type, and operating system.

  • Service History: Details of the Services you have received from us.

 

2. How We Use Your Information (The Legal Basis)

 

We process your personal data based on specific legal grounds under data protection law, primarily to fulfil our contractual obligations to you.

Purpose of Processing Legal Basis under GDPR
To Provide and Manage the Service Necessary for the performance of a contract (T&C).
To Process Payments and Invoices Necessary for the performance of a contract (T&C) and compliance with legal obligations (tax law).
To Communicate with You Necessary for our legitimate interests (responding to enquiries, managing bookings, and addressing Complaints).
To Maintain Security Necessary for our legitimate interests (protecting our business, staff, and preventing fraud).
To Improve our Website Necessary for our legitimate interests (analysis and optimization).

 

3. Sharing and Disclosure of Your Information

 

We do not sell your personal data. We only share your data as necessary and only with trusted third parties under strict confidentiality agreements:

  • Cleaners/Personnel: We share your Service address, access codes, and contact number with the Cleaner solely for the purpose of carrying out the Service.

  • Payment Processors: Banks and financial services that handle electronic payments for the Service.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order).

 

4. Data Security

 

We have implemented technical and organisational measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure.

  • Access details (keys/codes) are handled with the strict confidentiality and security measures as detailed in Clause 4 of our T&C.

  • We use Secure Socket Layer (SSL) encryption when transmitting data on our Website.

 

5. Data Retention

 

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, we will keep data related to contracts, invoices, and payments for a minimum of six (6) years to comply with UK tax legislation.

 

6. Your Data Protection Rights

 

Under UK data protection law (GDPR), you have the right to:

  • Access: Request access to your personal data.

  • Correction: Request correction of your data if it is inaccurate.

  • Erasure (The Right to Be Forgotten): Request the deletion of your personal data where there is no good reason for us to continue processing it.

  • Objection to Processing: Object to the processing of your personal data in certain circumstances.

  • Portability: Request the transfer of your personal data to another party.

If you wish to exercise any of these rights, please contact us using the details provided below.

 

7. Changes to This Privacy Policy

 

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with a new Effective Date. We encourage you to review this policy periodically.

 

8. Contact Information

 

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Marble and Stone Restoration Ltd Company Number: 11042178

Email: info@marbleandstonerestoration.co.uk